User Data Deletion Instructions
For the Red Envelope wallet app, the AB2U Locate app and the AB2BC web portals (AB2BC LLC). These instructions also apply if you signed in with Facebook, Google, Apple, Microsoft, LINE, Kakao, X or WeChat.
Option 1 — delete from inside the app (fastest)
- Open Red Envelope and sign in.
- Go to Settings → Account → Delete Wallet.
- Follow the prompts. Any remaining balance is transferred out as the prompts describe; then your profile, preferences, sign-in linkage and stored data are deleted.
Option 2 — request by email
Send an email to privacy@ab2bc.com with the subject “Data deletion request” from the email address linked to your account, or include your wallet address. We will confirm receipt within 7 days and complete the deletion within 30 days, then confirm by email.
Option 3 — via Facebook
If you signed in with Facebook, you can also remove the app under Facebook → Settings & privacy → Settings → Apps and websites → Red Envelope → Remove. Facebook then sends us a deletion request and we process it as in Option 2. Removing the app on Facebook alone stops future Facebook sign-ins; your AB2BC account is deleted when we process the request.
What is deleted
Your member profile, display name, email, sign-in provider linkage, preferences, notification tokens, positioning data held under your account, and diagnostic logs tied to your account. Backups are rotated within 90 days.
What cannot be deleted
Transactions already recorded on the public AB2BC blockchain networks are permanent by design and cannot be removed by us or anyone else; they reference wallet addresses, not names. Records we must keep by law (for example transaction records under anti-money-laundering rules) are retained for the required period only.
See also our Privacy Policy and Terms of Service.